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Support
We're here around the clock.
Our support team is real, responsive, and on standby 24 hours a day, 7 days a week. Whether you have a question about your account, a payment, or a promotion — we have you covered.
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Choose the channel that works best for you.
Email Support
For non-urgent queries or when you need to share documents. Include your registered username for a faster response.
support@spinarc.comPayments & Withdrawals
For cashier queries, document uploads, and questions about pending transactions or payment methods.
payments@spinarc.comResponsible Gaming
For self-exclusion requests, deposit limit changes, cooling-off periods, and any other safer gambling query.
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FAQ
Frequently asked questions.
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How do I verify my account?
After registering, go to your Account Settings and select the Verification tab. You will be asked to upload a government-issued photo ID (passport or driving licence) and a recent proof of address (utility bill or bank statement dated within the last 3 months). Our team typically reviews documents within 24 hours. You will receive an email confirmation once verification is complete. Some payment methods may also require a copy of the card used for deposits.
How long do withdrawals take?
Processing times depend on your chosen withdrawal method. E-wallets (such as Skrill, Neteller, or PayPal) are typically processed within minutes for fully verified accounts. Bank card withdrawals may take 1–3 business days. Bank transfers can take up to 5 business days depending on your financial institution. Cryptocurrency withdrawals are usually confirmed within one hour. All withdrawal requests are reviewed by our cashier team before being released — this security step protects your funds.
I forgot my password — what do I do?
Click the "Log In" button and then select "Forgot password?" on the login screen. Enter the email address registered to your account and we will send you a password reset link. The link expires after 30 minutes for security reasons. If you do not receive the email within a few minutes, please check your spam or junk folder. If you are still unable to access your account, contact our support team via live chat and we will verify your identity and assist you in regaining access.
How do I set a deposit limit?
Log in to your account, open the Account menu, and go to Responsible Gaming. You will find options to set daily, weekly, and monthly deposit limits. Decreases take effect immediately. Increases require a 24-hour cooling-off period before they become active — this is a mandatory safeguard required by our licensing authority. You can also contact our support team to set or modify a limit at any time. We encourage all players to use these tools proactively.
How do I close my account?
If you would like to close your account, please contact our support team via live chat or email and state the reason. Before closing, please ensure you have withdrawn any remaining balance. If you are closing your account due to concerns about problem gambling, we strongly recommend choosing a self-exclusion period instead — this prevents you from re-registering during the exclusion window and provides an additional layer of protection. Account closures for all other reasons are processed within 24 hours.
Complaints procedure
If our support team has not been able to resolve your issue to your satisfaction, you may escalate your complaint formally. Please email complaints@spinarc.com with a clear description of your complaint, the steps already taken, and any relevant reference numbers. We aim to acknowledge all formal complaints within 48 hours and to provide a full written response within 10 business days.
If your complaint is not resolved to your satisfaction through our internal process, you may refer the matter to our licensing authority's independent dispute resolution service. Details of the relevant authority are available on request from our support team.